Terms of service

Last updated: [October 19, 2026]

Welcome to Nimie.

These Terms & Conditions (“Terms”) govern your use of www.nimie.in (the “Website”) and your purchase of products from Nimie (“Nimie”, “we”, “us”, or “our”).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. General Conditions

By using this Website, you represent that:

  • You are legally capable of entering into a transaction under applicable law.

  • The information you provide to us is accurate and complete.

  • You will use the Website only for lawful purposes.

  • You will not misuse, interfere with or attempt to compromise the Website or its security.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including where we suspect fraud, unauthorised activity, pricing or listing errors, stock discrepancies, or violation of these Terms.

Where we cancel an order after payment has been received, we will process an applicable refund in accordance with our Refund section in our Returns & Exchanges policy.

2. Products & Pricing

Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on the Website are accurate.

However:

  • Colours may appear differently depending on your device or screen settings.

  • Minor variations may occur due to the nature of fabrics, dyes, hand embroidery, hand-printing or other artisanal processes.

  • Measurements may have reasonable manufacturing tolerances.

Such variations do not necessarily constitute a defect.

Pricing

All product prices displayed on the Website are in Indian Rupees unless otherwise stated.

  • Domestic orders: Orders placed within India, to be delivered within India. GST & shipping are included in the displayed price. No additional charges at checkout.

  • International orders: Orders placed outside India, to be delivered outside India. International shipping charges and applicable import duties are calculated and payable by the customer at checkout.

  • International delivery: Orders placed within India, to be delivered outside India. GST is included in the displayed price. International shipping charges and any applicable import duties are payable by the customer at checkout.

  • Delivery to India: Orders placed outside India, to be delivered within India. Applicable GST and domestic shipping charges are calculated separately and payable by the customer at checkout.

We reserve the right to change product prices, descriptions or availability at any time.

Any change in price will not affect an order that has already been accepted and confirmed, except where required to correct an obvious error or as otherwise permitted by law.

Product Availability

Products are subject to availability.

We may limit quantities, discontinue products or make changes to products without prior notice.

If a product becomes unavailable after you have placed an order, we may cancel the affected order and provide an applicable refund.

3. Billing & Payment

Order Information

You agree to provide accurate and complete information when placing an order.

This includes your:

  • Name

  • Email address

  • Phone number

  • Billing information

  • Shipping address

  • Payment information, where required

You are responsible for ensuring that the information provided allows us to process and deliver your order correctly.

Payment

Payment must be successfully completed through the payment methods made available at checkout unless otherwise stated.

Payments may be processed through third-party payment service providers.

We do not generally receive or store complete card details submitted through third-party payment gateways.

Order Confirmation

After placing an order, you may receive an order confirmation by email or other communication.

An order confirmation acknowledges receipt of your order request. We reserve the right to cancel an order in circumstances permitted by these Terms and applicable law.

4. Order Cancellation

Orders may be cancelled only in accordance with the cancellation terms displayed on our Website.

For more information, please refer to our Returns & Exchanges Policy for applicable cancellation terms..

5. Shipping & Delivery

We ship orders to the locations displayed as available at checkout.

Processing

Orders are generally processed within 3 to 5 business days.

Processing times may vary depending on product availability, order volume, customisation, sale periods, holidays or other circumstances.

Delivery

Estimated delivery times are provided for guidance and may vary depending on destination, courier performance, weather, public holidays, customs procedures and other circumstances outside our reasonable control.

Delivery dates are therefore estimates and are not guaranteed unless expressly stated otherwise.

Incorrect Address

Customers are responsible for providing an accurate and complete delivery address and contact number.

If an order is returned because of an incorrect or incomplete address, refusal to accept delivery, repeated delivery failure or customer unavailability, additional shipping or re-delivery charges may apply where permitted by our applicable Shipping & Delivery/ Returns & Exchanges policy.

6. International Orders

For international orders:

  • Shipping charges will be displayed during checkout.

  • Delivery times are estimates and may vary.

  • Customs duties, import taxes, local taxes, clearance charges or other charges imposed by the destination country will be payable by the customer.

  • Customs authorities may delay, inspect, restrict or refuse shipments in accordance with local laws.

Customers are responsible for ensuring that products ordered from Nimie may legally be imported into their destination country.

7. Returns, Exchanges & Refunds

Our Returns & Exchanges policy contains the detailed rules relating to:

  • Return eligibility

  • Exchange eligibility

  • Return time limits

  • Product condition requirements

  • Non-returnable products

  • Damaged or incorrect products

  • Return shipment

  • Refunds

  • Refund processing times

  • Order cancellations

Please review our Shipping & Delivery and Returns & Exchanges policy before placing an order.

Nothing in our returns or refund terms is intended to exclude or restrict any rights that cannot legally be excluded under applicable law.

Shipping & Delivery Policy

Returns & Exchanges Policy

8. Third-Party Services & Links

Our Website may use or provide access to services operated by third parties, including payment providers, shipping providers, analytics services, social-media platforms and other technology providers.

Third-party services operate under their own terms and policies.

We are not responsible for the independent actions, policies, content, availability or security of third-party websites or services.

9. Prohibited Uses

You may not use the Website or its content:

  • For any unlawful purpose.

  • To violate applicable laws or regulations.

  • To infringe the intellectual property rights of Nimie or others.

  • To transmit viruses, malware or other harmful code.

  • To attempt to gain unauthorised access to our Website, systems or accounts.

  • To interfere with the operation or security of the Website.

  • To collect or misuse another person's personal information.

  • To engage in fraudulent, abusive, deceptive or otherwise unlawful activity.

  • To scrape, copy or systematically extract Website content for unauthorised commercial use.

We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect our Website, customers, business or legal rights.

10. Intellectual Property

Unless otherwise stated, original content created for and displayed on this Website, including:

  • Website text

  • Product descriptions

  • Photographs

  • Illustrations

  • Graphics

  • Videos

  • Artwork

  • Design elements

  • Other original creative materials

is owned by or licensed to Nimie and may be protected by applicable copyright and other intellectual property laws.

The Nimie name, logo and tagline are proprietary to Nimie and are the subject of pending trademark applications. You may not reproduce, copy, modify, distribute, publish, commercially exploit or otherwise use our original content or brand materials without our prior written permission, except where permitted by applicable law.

Third-party names, logos, trademarks and materials appearing on the Website remain the property of their respective owners.

11. User Content

If you voluntarily submit or post content to us, such as reviews, photographs, comments, testimonials or other material, you represent that you have the right to provide that content.

You grant Nimie a non-exclusive, royalty-free permission to use, reproduce, display and publish such content for purposes related to operating, promoting and improving our business, Website and products, subject to applicable law.

We reserve the right to remove content that is unlawful, abusive, misleading, infringing or otherwise inappropriate.

12. Disclaimer of Warranties & Limitation of Liability

We make reasonable efforts to maintain the Website and provide accurate information.

However, to the extent permitted by applicable law, we do not guarantee that:

  • The Website will always be available or uninterrupted.

  • The Website will always be free from errors.

  • All information will always be completely current or error-free.

  • The Website will be free from every possible security vulnerability.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

To the maximum extent permitted by applicable law, Nimie will not be responsible for indirect, incidental, special or consequential losses arising from your use of the Website or products purchased through it, except where such liability cannot lawfully be excluded.

Nothing in these Terms affects any statutory consumer rights that cannot legally be waived.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Nimie and its directors, officers, employees, contractors and service providers from claims, losses, liabilities or reasonable costs arising directly from:

  • Your unlawful use of the Website;

  • Your violation of these Terms; or

  • Your infringement of another person's rights.

This provision does not apply to the extent that a claim arises from our own unlawful conduct, negligence or breach of applicable law.

14. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or transactions with Nimie shall be subject to the jurisdiction of the competent courts and authorities in accordance with applicable law.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Website, products, services, business practices or applicable laws.

The updated version will be published on this page with a revised “Last updated” date.

Your continued use of the Website after changes are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

16. Contact Us

For questions, complaints, order-related concerns or other issues relating to these Terms, please contact us:

Email: teamnimie@gmail.com

We will make reasonable efforts to acknowledge and address consumer grievances in accordance with applicable law.