Privacy policy

Last updated: [October 19, 2026]

At Nimie (“Nimie”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share information when you visit www.nimie.in, purchase our products, create an account, contact us, or otherwise interact with us.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide to us, information generated through your use of the Website, and information received from certain service providers.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with us, we may collect:

  • Contact Information: [Your name], [email address], [phone number], [billing address and shipping address].

  • Order Information: Products purchased, order number, order history, delivery information, returns, exchanges, refunds and customer-service interactions.

  • Account Information: Your account details, login information and preferences, where you choose to create an account.

  • Communication Information: Information you provide when you contact us through email, forms, social media or other communication channels.

  • Marketing Preferences: Your preferences regarding promotional communications.

Payment Information

When you make a purchase, payment information necessary to process the transaction may be collected and processed by our payment service providers.

Depending on the payment method you use, we may receive transaction-related information such as payment status, transaction reference numbers and payment method. We generally do not receive or store your complete credit or debit card number or other sensitive payment credentials.

Payment information is processed in accordance with the privacy and security practices of the relevant payment service provider.

Information Collected Automatically

When you browse our Website, certain information may be collected automatically, including:

  • Device type and operating system

  • Browser type and version

  • IP address

  • Approximate location derived from technical information

  • Time zone

  • Pages and products viewed

  • Search terms used on the Website

  • Referring pages

  • Website interactions and browsing activity

  • Cookies and similar technologies

We use this information to operate, secure, analyse and improve our Website and services.

2. How We Use Your Personal Information

We use your personal information for purposes including:

Fulfilling Orders

To:

  • Process and confirm purchases

  • Process payments

  • Prepare and dispatch orders

  • Arrange delivery

  • Provide invoices and order confirmations

  • Process cancellations, returns, exchanges and refunds

  • Communicate with you regarding your order

Customer Support

To:

  • Respond to your questions and requests

  • Resolve order or delivery issues

  • Assist with returns, exchanges and refunds

  • Communicate important information relating to your purchases

Website & Service Improvement

To:

  • Understand how customers use our Website

  • Analyse website performance

  • Improve our products, services and customer experience

  • Identify technical problems and errors

  • Develop and improve our Website

Security & Fraud Prevention

To:

  • Detect and prevent fraudulent, suspicious or unauthorised transactions

  • Protect our Website, customers and business

  • Investigate misuse of our services

  • Maintain the security and integrity of our systems

Marketing & Promotions

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send:

  • Promotional emails

  • New-product announcements

  • Offers

  • Newsletters

  • Other marketing communications

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

3. Sharing Your Personal Information

We do not sell your personal information.

We may share information with service providers and other parties where reasonably necessary to operate our business, fulfil your orders, provide services to you, or comply with legal obligations.

These may include:

Shopify

Our Website is hosted and operated using Shopify. Shopify provides the e-commerce infrastructure that enables us to operate our online store and process orders.

Shopify may process information relating to your use of our Website and purchases in accordance with its own privacy practices.

Payment Service Providers

We may share information necessary to process your payment with third-party payment service providers.

These providers process payments in accordance with their own terms, privacy policies and security practices.

Shipping & Logistics Providers

We may provide your name, address, phone number and other necessary delivery information to courier, shipping and logistics partners so that your order can be delivered.

Technology & Service Providers

We may use third-party providers for services such as:

  • Website analytics

  • Marketing

  • Customer support

  • Email communications

  • Fraud prevention

  • Website functionality

  • Information technology and security

Such providers may process information on our behalf or as otherwise permitted by applicable law.

Legal & Regulatory Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from government or regulatory authorities

  • Protect our legal rights

  • Prevent fraud or unlawful activity

  • Protect the safety, security and rights of Nimie, our customers or others

  • Enforce our terms and policies

4. International Data Processing

Some of our service providers, technology providers, payment processors, logistics partners or other third parties may process information outside India.

Where personal information is transferred or processed outside India, we take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate contractual or organisational safeguards, where required.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our Website.

Cookies may be used for purposes including:

Essential Cookies

These are necessary for basic Website functionality, such as:

  • Maintaining your shopping cart

  • Processing your session

  • Supporting checkout

  • Maintaining security

  • Enabling essential Website features

Analytics Cookies

These help us understand how visitors use our Website, such as which pages are visited and how the Website performs.

Advertising & Marketing Technologies

Where applicable, we may use cookies, pixels or similar technologies to measure advertising performance and provide more relevant marketing communications.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the Website.

Where applicable law requires consent for certain cookies or tracking technologies, we will seek that consent through appropriate mechanisms.

6. Third-Party Links & Services

Our Website may contain links to third-party websites, applications, social-media platforms or services.

These third parties operate independently from Nimie and may have their own privacy policies and terms.

We are not responsible for the privacy practices, content or security of third-party websites or services.

We encourage you to review their applicable policies before providing personal information to them.

7. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information, where permitted by applicable law

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Raise a complaint or grievance regarding our handling of your personal information

Some information may need to be retained where required or permitted by law, including for tax, accounting, fraud prevention, dispute resolution or other legitimate business or legal purposes.

To exercise an applicable privacy right, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

  • Fulfilling and documenting orders

  • Providing customer support

  • Maintaining business and financial records

  • Tax and accounting requirements

  • Preventing fraud

  • Resolving disputes

  • Enforcing our agreements

  • Complying with applicable legal and regulatory obligations

When information is no longer required, we will take reasonable steps to delete, anonymise or otherwise securely dispose of it, subject to applicable law.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Payment information is processed through third-party payment service providers that maintain their own security measures.

However, no method of electronic transmission or storage is completely secure. Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our Website is intended for individuals who are legally able to enter transactions for the products offered on the Website.

We do not knowingly seek to collect personal information from children for purposes that are not permitted under applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can take appropriate action.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, service providers, applicable laws or regulatory requirements.

When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.

We encourage you to review this page periodically for the latest information about our privacy practices.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a complaint regarding our handling of your personal information, please contact us:

Email- teamnimie@gmail.com

We will make reasonable efforts to acknowledge and address grievances in accordance with applicable law.