Refund policy

Before initiating a return or exchange, we invite you to take a moment to understand the craft behind your Nimie piece.

Our products are thoughtfully made using traditional techniques, with processes such as hand embroidery, hand printing, and dyeing carried out by skilled artisans. Since much of this work is done by hand, each piece carries its own subtle character. You may notice slight variations in embroidery, print placement, colour, texture, or finish from one piece to another.

These natural variations are a part of the making process and are what make each Nimie piece unique. Minor irregularities arising from the handmade nature of the product are therefore not considered manufacturing defects.

We carefully inspect every piece before it leaves us, but we also believe that the little differences created by human hands are part of what makes something truly yours.

RETURNS

Returns are only valid in cases of damaged, defective, or missing products in your order.
Kindly raise a return request within 48 hours of delivery and share clear photographs and/or videos of the product, along with all original tags, labels, packaging, and invoice, at teamnimie@gmail.com so that we can assess the issue.
We may not be able to accommodate requests raised after this timeline.

Once your request is approved, we will provide you with the next steps for the return.

EXCHANGES

We want you to love what you receive from Nimie. If something isn't quite right, eligible products may be exchanged in accordance with the terms below.

Eligibility

To initiate an exchange, please raise an Exchange Request within 5 days of delivery.
Products must be unused, unworn, unwashed, and unaltered, with all original tags, labels, and packaging intact.
Products must be returned in the same condition in which they were received.
Items showing signs of use, washing, alteration, damage, stains, perfume/deodorant, or other wear may not be accepted.
Products purchased as part of a final sale, clearance sale, or otherwise marked as non-returnable/non-exchangeable are not eligible for exchange unless the product is received damaged or defective.
Products that have been customised, altered, or made specifically to a customer's request are not eligible for return or exchange, unless received damaged or defective.

Exchange Pickup

For eligible exchange requests within India, we may arrange a pickup through our courier partners. Pickup availability depends on the serviceability of the delivery address.
In certain locations, a pickup facility may not be available. In such cases, we may ask you to ship the product back to us at your own cost and risk, with all original tags, labels, packaging, and invoice intact.
The replacement product will be dispatched after the returned product has been received and inspected, subject to availability.
If the requested replacement size, colour, or product is unavailable, we may offer an alternative or process the applicable refund or store credit, as appropriate.

RETURNS & REFUNDS

Once a returned product reaches us, it will be inspected to ensure that it meets the applicable eligibility conditions.
If the return is approved, the applicable refund will be processed to the original payment method, except for COD orders, or through another method communicated by us.
In case of COD payments, the applicable refund will be automatically credited to your Nimie Wallet.
Any shipping charges that are expressly stated as non-refundable will not be included in the refund.

FOR INTERNATIONAL ORDERS

International orders are not eligible for exchanges.
We do not accept COD for international orders.
We do not facilitate returns for international orders.

However, in case of a damaged, defective, or missing product, please email us at teamnimie@gmail.com within 48 hours of delivery with clear photographs and/or videos, keeping the original tags, labels, packaging, and invoice intact.

Upon verification and approval, a refund for the product value only will be issued to your Nimie Wallet. Requests received after 48 hours cannot be accommodated.

Shipping charges, import duties, customs duties, taxes, and any other charges imposed by the destination country and paid by the customer are non-refundable.

Nimie reserves the right to assess each request and determine the applicable resolution based on the circumstances of the case.

PRODUCTS DAMAGED AFTER DELIVERY

Nimie cannot accept responsibility for damage caused by improper handling, washing, storage, alteration, or use of the product after delivery.

We recommend following the care instructions provided with your product to preserve its appearance and craftsmanship.

CANCELLATION POLICY

We understand that plans can change. Our cancellation policy depends on the stage of your order and, for international orders, the applicable refund terms.

Domestic Orders

Cancellation requests may be accepted only before your order has entered processing, packing, or dispatch.
A cancellation fee of ₹120 will be charged on prepaid orders.

International Orders

Cancellations are not accepted once an international order has been successfully placed.

NON-DELIVERY & RETURNED SHIPMENTS

If an order cannot be delivered because of an incorrect or incomplete address, customer unavailability, refusal to accept the parcel, or repeated failed delivery attempts, the parcel may be returned to Nimie.

For prepaid orders, a returned shipment may be eligible for re-dispatch upon confirmation from the customer, along with the additional shipping charges. Alternatively, a refund may be processed after deducting the relevant shipping or return-to-origin charges.

For COD orders, a returned shipment may not be eligible for re-dispatch or COD delivery without confirmation from the customer and, where applicable, payment of the additional shipping charges.

IMPORTANT NOTE ON HANDMADE PRODUCTS

Every Nimie piece is made with care, and the human touch is an essential part of our craft. Slight differences between products are expected and should not be treated as faults.

We encourage you to consider these characteristics before requesting a return or exchange for a variation that is inherent to the handmade process.

PROCESSING TIME

Once your return or exchange request has been approved, the pickup, inspection, refund, or replacement process may take additional time depending on the courier service and the nature of the request.

Returns may take approximately 12–14 working days to reach us.

Once the returned product reaches us and is successfully inspected and approved, refunds to the original payment method may take approximately 8–12 working days to be processed and reflected, depending on the bank or payment portal.

In case the refund is issued as store credit to your Nimie Wallet, the amount will be credited within 24 hours of the refund being approved.

We will keep you informed of the status of your request wherever possible.